By Nicky Spencer2009-09-24T00:00:00
It’s tempting to avoid complaints or that quiet aside that indicates dissatisfaction with our services. But it’s a false economy. Dealing well with complaints as early as you can saves time, resources and reputation, and improves quality.
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HSJ is part of Wilmington Healthcare Limited. Company number 2530185. c/o Wilmington plc, 5th Floor, 10 Whitechapel High Street, London E1 8QS. Registered in England and Wales. Company registration 30158470
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