NHS Business Management
Date: 03 July 2008
Location: Manchester
Web Site: http://www.emapconferences.co.uk/businessmanagement/
Name: Customer Services
Email: HSJconferences@emap.com
Telephone: 0845 056 8299
Other Do you need to sharpen your managerial and leadership skills for a reformed NHS? As the NHS moves towards a more commercial and competitive environment, public sector managers must now take a business approach - questioning the norm and delivering change in new ways. This unique Health Service Journal event has been developed in response to the increasing skills gap for managers across corporate and clinical interfaces in the NHS. Taking an educational focus and facilitating skills transfer, this is a learning opportunity not to be missed. Focused on 8 essential business skills, develop the information and knowledge you need to: * Develop your transformational leadership style to foster a commercial culture and be an effective change agent * Engage and empower staff at the front-line to become ambassadors for your organisation * Refine your influencing and negotiating skills to help manage tensions between cooperation and competition in a competitive marketplace * Cultivate effective partnerships to improve service quality and delivery * Build a robust commercial business case to support service development, maximise income and optimise resource utilisation * Get to grips with marketing and strategy development to secure your Trust's position as the 'provider of choice' * Put service level economics at the heart of strategic decision making * Apply the tools and techniques of lean thinking for increased productivity and efficiency
