David Fillingham is chief executive of the Advancing Quality Alliance.
The response I’ve heard many times when talking to NHS staff about applying lean to healthcare is: “We’re not Japanese and we don’t make cars”.
Members of the North West’s Advancing Quality Alliance want to ensure innovation flows through NHS services. David Fillingham explains why, and how it could be done.
To be successful, lean principles have to inform everything an NHS organisation does. Here, the chief executive of Royal Bolton Hospital foundation trust explains how he and his staff are putting this into practice
- The NHS is changing for the better.
- Service with a smile
- Ambulance Services
- Space invaders