NHS Ealing

Through our customer-focused and committed HR & Development Teams, we are able to create service models which fit our clients business and culture, thus providing a seamless service for both our clients and their staff.

All services are underpinned by quality assured processes, which are monitored through auditing, contractual service level agreements, key performance indicators and continuous investment in Staff, IT and Management Systems. This Quality Assured Framework provides clients with the confidence that a robust and excellent service will be delivered.

Our core services revolve around a client-focused contact centre facilitating transactional support and advice services on behalf of HR and Learning & Development. This service is also supported by an innovative intranet based HR and Learning & Development system and toolkit which provides online support to clients and their staff.

Details of our specific teams can be found below;

Human Resource

HR Operations

The HR Operations team leads on the delivery of key employee relations services including managing organisational change, sickness absence management and policy development as well as professional advice, guidance and management support.

The team is highly skilled and experienced in reaching successful outcomes in a range of people management situations. We will support and guide managers through managing formal and informal procedures regarding issues such as disciplines. grievance or harassment.

The team can deliver development packages tailored to organisational needs and aspirations, around managing absence and handling discipline and grievance matters. We can also deliver contractual and best practice employment policies and procedures to ensure legislative compliance and organisational good practice.

HR Resourcing

The Resourcing Team has many years experience in transactional HR. NHS Ealing was part of one of the early waves in the implementation of Electronic Staff Record System (ESR) and has made many recommendations in developing systems such as E-Recruitment.

The Resourcing Teams current remit spans the areas of

- Job Evaluation,
- Recruitment
- Transactional HR
- Smartcards
- Workforce Reporting.

The team is flexible and adaptable to the changing circumstances or needs of clients, we see our role as working with managers to achieve service needs. We also want to develop our service at every opportunity whether by streamlining processes or by the introduction of/or expansion in use of technology.

Learning and Development Services

Our Learning and Development services service is built on our commitment to life long learning and a belief in equality of access for all staff to learning and development opportunities. A robust quality assurance framework underpins all our services. The main building blocks, which make our service unique and excellent includes:

- Programmes that are benefit driven and customer focused, designed to meet business objectives and provide tangible and value adding returns on investment.
- Working through the full training cycle we deliver through a range of learning methods to suit all learning styles,
We have a dedicated team of qualified learning and development professionals committed to the practicalities of training needs analysis, implementation, delivery and evaluation. Originality and creativity is highly valued and all our trainers have a working knowledge of a variety of topics as well as expertise in specific subject matter. Our team keeps abreast of new development and techniques, take advantage of the benefits of e-learning and are encouraged and supported to maintain their own Continuous Personal Development.

Through effective learning and development interventions supported by our expert consultants we can help you;

- Recognise and develop the potential in people
- Support organisational goals and objectives to improve productivity
- Develop staff to enhance patient care
- Motivate staff to take responsibility for their own personal development
- Engage commitment at all levels of the organisation
- Promote learning opportunities at all times and map learning outcomes to the NHS KSF framework.

Our services are continually evolving; within our current portfolio, we are able to offer the following programmes:
- IT Courses that include Basic IT skills training, RiO, ECDL and E-KSF training
- Statutory & Mandatory Training
- Personal and Core Skills Development Programmes
- Management and Leadership Programmes
- Accredited work based learning and development qualifications
- Bespoke learning and development programmes

NHS Ealing HR & Development Services will analyse your service requirements, design and deliver bespoke packages which ensure tangible and value for money returns on client's investments.

If you would like to discuss any of the above information, please contact Kellie Rehill, Business Manager kellie.rehill@nhs.net or 0203 313 9578.