Posted by:30 January, 2011
The hospital porter was pulling the wheelchair at speed from the x-ray department to the ward. The elderly patient was tipped back in the chair, gripping the arms tightly, her face frozen in fear all she could see was the ceiling lights flashing past.
It was like someone persuaded against their better judgement to go on one of those big rides at Alton Towers.
As they raced in, the ward sister halted their progress and demanded to know why he was pulling the wheelchair backwards.
The porter replied “it’s faster”.
This incident seemed to sum up the NHS transformation journey, going backwards fast without any regards to patient experience and no way of seeing where they were going.
From The People Manager
Blair McPherson is a former local authority director and author of a number of management books, including Equipping Managers for an Uncertain Future and An Elephant in the Room. Follow him on Twitter: @blairmcpherson1