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The People Manager

Blair McPherson is a former local authority director and author of a number of management books, including Equipping Managers for an Uncertain Future and An Elephant in the Room. Follow him on Twitter: @blairmcpherson1

All posts from: November 2011

When customer care alone is not enough

Posted by Blair McPhersonMon, 21 Nov 2011

Apparantly the saviour of public sector finances is better customer care. Is that really enough? Please hold while I connect you to an advisor.

Macho macho management

Posted by Blair McPhersonThu, 10 Nov 2011

Three quarters of the NHS workforce is female, half of GPs are women but commissioning is man’s work, according to workforce figures. Is this consciously unfair, or a simple by-product of the current climate?

Dancing with the devil? Exorcism in the NHS

Posted by Blair McPhersonWed, 2 Nov 2011

A blog about the revelation that the NHS uses exorcism as an alternative form of treatment for some mental health patients.

A shocking indictment of corporate management culture

Posted by Blair McPhersonTue, 1 Nov 2011

A documentary on Gatwick Airport produced an eyebrow-raising insight into private secotor management culture.