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It is refreshing to see someone at the top of their profession saying how hard it is. It is very easy for people sitting on the sidelines making judgements. Even easier for MPs trying to get a soundbite. I have worked with Cynthia and know her to be passionate about both the public she serves and the people she works with. I think that she has managed the challenge well and has not shirked from accepting responsibility for things when they have wrong and it should have been spotted. You can't say that about a number of high profile issues over the last few months.