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But self-serving is exactly how many people see you. Not listening to staff who could see the flaws in the early CQC rhetoric, arrogant about knowing best, setting up a deeply flawed system which has been exposed, insisting generalists can do everything, being appallingly hierarchical and not speaking or listening to anyone except an inner circle, presiding over a closed culture where staff have learnt to keep quiet, getting rid of and gagging others, now rushing in the opposite direction re inspections etc to save your skin, but still with poor methodology. Self serving describes it pretty well.