Report comment

Report this comment

Fill in the form to report an unsuitable comment. Please state why the comment is of concern. Your feedback will be reviewed by the HSJ team.

Comment

There is a good reason why accross the world millions of corporate reputaions and careers hang on NPS results. It has been proven to work.
The problem with the NHS is that it's been allowed to build itself around the staff. The NPS will force us to deliver what patients want which may not always be the same as what we think they need or what we want to give them, and if patients want what we percieve to be suboptimal solutions then that's democracy at work!

Your details

Cancel