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This is not fair coverage. Firstly, it's well known that performance suffers when systems are changed. Secondly, this is one month's performance: the month following the switchover. And the standards are measured in aggregate, over a year. It's also material that activity has increased so hugely and that was tucked away near the end of the article.

It's always disappointing when the HSJ resorts to tabloid journalism. You're supposed to be specialists. You're supposed to know what you're talking about.