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I agree with the majority of the comments that have been posted on this site however there are two factually incorrect statements that I think need to be corrected.

12:38 - the idea to implement a single number to access urgent healthcare services came from clinicians in the Darzi review. The timetable though is the work of the DH.

1:40 - the DH have not been doling out contracts, each local area have gone through a procurement or pilot process and have chosen their own providers not solely on price.

Jo Webber is right, the implementation is unbelievably complicated and clinical and commissioning colleagues dealing with this and the terrible timing whilst also going through huge changes should have our support.