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Anonymous 21/03/13 8.33PM.
OOH providers could never meet their telephony targets???? OOH providers have been given 111???!!
2 comments that prove that whoever you are, you don't understand healthcare!
OOH providers, at least the ones that I know which cover more than 30-40% of the population do not have a problem with their telephony. Quite to the contrary. In the North West and the Midlands, 111 was given to none other than NHSD, you know the ones with the sophisticated telephony and knowledge of activity levels. Why then were all OOH providers in those areas asked to take back their OOH calls for the next month at least? This was because the mighty NHSD, who only won it's contracts by pricing everyone else out of the market, COULD NOT COPE WITH THE EXPECTED DEMAND, on a Thursday evening, and DIDNT HAVE THE TELEPHONY OR STAFF TO SUPPORT THAT DEMAND!!!!
In places where OOH providers have 111, which is only c30% of the country unfortunately, there have been far fewer teething problems as they understand the needs of patients calling in the OOH periods, something private providers/NHSD obviously do not!