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The closer to the centre (Jeremy Hunt/La La Lansley, David Nicholson and the top layers of NHS England) you get the greater the chaos and stupidity. And these are supposed to be our most highly paid, 'experienced' strategic thinkers. Instead, they demonstrate how shambolic and out of touch they are every time they issue a quote. When will they learn that saying something is a success does not make it so, particularly when there is universal consensus and overwhelming evidence to the contrary. Living through this chaos and watching what it is doing to patient care is bad enough, but being told it's a success is one step too far. Someone please give these people some proper comms professionals to teach them how to fake compassion and understanding or have them replaced with proper leaders who know what they're doing.