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It does work well in some areas. Find out which ones and what we can learn from them to spread good practice. Listen to what patients are saying about it on Patient Opinion and see how the providers are responding. Frightening the public about 111 can be left to the tabloids. The thought of NHS England believing it can "manage the market" for NHS 111 is unsettling. If you want to disincentivise good providers, that's the way to do it. And as for Mr Hunt's recent kite flying speech about GPs taking back responsibility for OOH ....