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111 was meant to be an enabler for change in Unscheduled Care, but first you have to shine alight on it....
The sad cases reported in the press over the weekend will have to go through due scrutiny, but at a first glance, the failure look to be in provider part of the system eg terminal care in particular.
In the heat of debate we need to be clear what is failing - the Call Centres (i.e. 111) or the unscheduled provider responses (OOH, Ambulance, terminal care services etc...). It is likely to be both, but which is causing most distress and/or most harm remains to be seen.
Regardless of the outcome of the review, if Unscheduled Care is in a better place for all of us at the end of the review, then 111 will have achieved one of its objectives.