Report comment

Report this comment

Fill in the form to report an unsuitable comment. Please state why the comment is of concern. Your feedback will be reviewed by the HSJ team.

Comment

Rats and sinking ship sounds to me!

"Ms McDonald, a call centre expert, was hired as a contractor to develop the 111 service"

The biggest mistake NHSD made was to foolishly think that contractors from the private sector call centre industry could develop a clinical service. Laughable! they got rid of all theNHSD experts and employed people who had ran call centres that took orders for Tupperware! Calls that took seconds and did not effect patients lives.

Your details

Cancel