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"What I am offering is my expertise input having worked on many quality, service improvement projects."

!! There are at least two grammatical errors in the brief snippet quoted above. Not wishing to nit pick - but it would support your cause immensely - given that the thrust of it is quality improvement - to address this sort of thing. Inadvertent as I am sure these mistakes are, they unfortunately detract from what is otherwise a very credible and sensible message.

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