Best Practice
NHS reconfiguration: lend an ear to your service users
With any major service change, consultation, engagement and communication are critical, says Clive Caseley
Welcoming disability can build better NHS boards
Increasing the representation of the disabled community on trust boards is being hindered by a lack of understanding and guidance, writes Daloni Carlisle
NHS non-executive appointments: think outside the tick box
A truly representative NHS needs more diversity among trusts’ non executive directors, reports Daloni Carlisle
NICE completes the commissioning cycle
Embedding clinical guidance into the full commissioning cycle offers support at all levels, from planning to procurement to public involvement, says Jennifer Taylor
NICE guidance: support for commissioners
The National Institute for Health and Clinical Excellence supports commissioners in both preparing for and implementing its guidance, explains Jennifer Taylor
Why NHS volunteering is all round value
Aintree is one of many trusts that both benefit from and give advantages to volunteers, reports Alison Moore
Discharge notes: how to save time and reduce errors
The problem of delays in GPs receiving patients’ discharge details is being resolved across Cheshire through a shared electronic communications system
Transforming community services for people with long term conditions
Community healthcare is widening the focus from just a patient’s condition to their whole life, says Stuart Shepherd
How to use NICE guidance to improve commissioning
Helpful guidance now explains how to make the best use of National Institute for Health and Clinical Excellence recommendations. In the first in a three part series Jennifer Taylor looks at how it is helping to improve commissioning
Leadership: commitment beats control
Leaders will get better results through engaging staff than by presiding over a command culture, say Beverly Alimo-Metcalfe and Juliette Alban-Metcalfe
Take action to ensure NHS data security
High profile data losses have led to tighter sanctions, which will affect NHS organisations, says Simon Charlton
Transforming community services: handover heralds a flexible future
Transferring community services to a foundation trust allows one PCT to focus on choice, say Jamie Foster and Jane Gateley
Total Place: how partnerships can maximise resources
In the final part in our series on Total Place, Helen Mooney looks at how Birmingham’s Total Place pilot is focused on cutting through organisational boundaries and slashing waste while delivering better services
Self belief: give yourself some credit
Believing in yourself is essential to successful performance and has two components - self-esteem and self-confidence, says Adrian Moorhouse
Career feedback - developing self awareness
If you are applying for posts do not be afraid to ask how you influenced the final decision - whether you get the job or not, says Diane Charnock
Public health: Birmingham gets fit with a purpose
An HSJ Award winning scheme is out to discover how much fitter a whole city can become. Stuart Shepherd reports
Total Place: why working together boosts independence
Offender management in Luton and Central Bedfordshire is cumbersome and costly. In the second article in our series on Total Place, Helen Mooney looks at how the NHS, local government and agencies are using the scheme to tackle this
How to use the Oneplace website to improve local services
The Oneplace website encourages joint working and flags up good provider performance. Moya Sarner reports
Make meetings more effective with mind mapping
Mind mapping is a simple technique that helps you ensure meetings work in your favour, says Constance Lamb
Behavioural training: there's a new show in town
High-tech training at a leading foundation trust is giving staff enhanced skills to cope with stress. Helen Mooney reports
Total Place: why NHS partnerships make total sense for savings
In the first of three articles on Total Place, Helen Mooney looks at how Croydon’s PCT and council are using the scheme to focus on improving child health
How to rationalise NHS estates
Estates managers must develop a strategy to align with Transforming Community Services. Rachel Sudders looks at the issues they will face
Patient experience: what counts for the customer?
A satisfaction score system used by businesses is highly relevant to the NHS, say Richard Ingleton and colleagues
NHS joint appointments: are two heads better than one?
Joint appointments are on the increase across health and care organisations. Carmel Gibbons looks at why
NHS improvement: find the right ways to do things differently
With trusts under increasing pressure to improve performance on tighter finances there are some aspects they should all be tackling now, says David McArtney
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Improving your website: lessons from the commercial world
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Take action to avoid coroners’ reports
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Why innovation means survival in the NHS
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How to eliminate bullying from the NHS
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World class commissioning: the human factor
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Expert Patient Programme: self-managing with a mouse
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NHS productivity: how to maximise the year ahead
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Health improvement collaboration: top tips
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Assessment centres: do your staff measure up?
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Private patient debt: it pays to check for eligibility
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Tackling social exclusion: an accessible answer to a huge unmet need
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Turn around destructive behaviour at work
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How to make clinical commissioning work
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A quality shift in staff rostering
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Principles and practice of provider economics
Book Reviews
Book Review: Time to Think
A ‘thinking environment’ grows from taking time to listen, says Karen Wise
Book Review: Crossing the Chasm
You can surmount resistance to change, say Jonathan Bloor and Edward Miles
Book Review: The 80 Minute MBA
Be a master of business administration in less than the length of a train journey
Book Review: Health Policy in Britain
Chris Ham has left very little out of this sixth edition, promises Rachel Hooke
