You will find this book especially valuable if you are working in an environment where change has often been tried but failed again and again and where employees are apathetic and cynical as a result.

It introduces the analogy between a person’s health, wellbeing and healing and an organisation’s wellbeing, success and healing process and, by doing so, shifts the focus from treating symptoms towards prevention of organisational failures.

The book is a succinctly written, well structured and highly informative resource to best practice in operational and organisational excellence. The author is a recognised expert in his field and his wide ranging experience, enthusiasm and passion for the subject are clear throughout.

The 54 approaches referred to are contained within seven chapters, each describing one element of healing.

I especially enjoyed Wash’s case studies at the start of each chapter, which highlight common mistakes managers make when trying to bring about change. The stories are fictional but feature some realistic characters who will make you smile as you are instantly reminded of some of your colleagues or your own mishaps.

Other strengths of the book include approaches for involving staff through communication which is bottom-up, across as well as outside-in (chapter 3) and the book’s description of the manager’s role as facilitator (chapter 4). To gain the full benefit from this book I recommend buying Michael Wash’s other book, 54 Tools and Techniques for Business Excellence.

Leonie Schell is a postgraduate student at Imperial College London.


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