South East Coast Ambulance Service NHS Foundation Trust

Call centre

Another ambulance service declares critical incident after IT outage

An ambulance provider has declared a critical incident after suffering significant IT issues – the second ambulance trust to have done so in as many weeks.


Ambulance services fear exodus of paramedics into primary care

Ambulance trusts are concerned they will lose significant numbers of paramedics after funding was introduced for primary care networks to employ them.

Ambulances at Medway hospital

CQC intervenes at trust hardest hit by covid

The Care Quality Commission has issued a warning notice over emergency care delays — particularly ambulance handovers — to one of the trusts hardest hit by coronavirus pressures in recent months.


Ambulance crews running out of oxygen amid supply problems

Ambulance crews in parts of the country hard hit by covid-19 have run very low on oxygen — or out of it entirely — on several occasions in the last month, HSJ has learnt.


Long ambulance handovers reach highest level for three years

The number of ambulances waiting more than an hour to hand over patients hit a new high last week as pressure from coronavirus increased  — even though the number of people being taken to hospital has dropped.


Exclusive: Leak reveals urgent care patients face 30-hour waits because of covid pressures

Patients calling NHS 111 in London could face a 30-hour wait before being admitted to a hospital bed, the capital’s ambulance service has warned.

maternity newborn baby child3

Covid crisis forces suspension of maternity services

Some trusts in London and the South East are closing standalone birth centres and warning they cannot support home births because of high levels of demand for ambulance services from covid patients.


Eleven patients suffered harm after ambulance handover delays

Eleven patients have suffered harm after being kept waiting in ambulances outside accident and emergency departments, a review has found.

Medway hospital 3

Ambulances waiting up to five hours as SE trust feels covid pressure

A trust in the south east is coming under increasing pressure from a growing number of covid patients, leading to long delays in ambulance handovers.


Brexit and covid restrictions pose ‘public disorder’ threat for NHS this winter

An ambulance trust is warning of the risk of public disorder affecting its staff this winter.


Ambulance response fastest ever as demand wanes

Ambulance response times were some of the best ever seen last month – as the extra demand imposed by covid-19 had started to diminish and patients called the service less than last year.

Illustration of the map of the UK overlayed with aeroplanes

Furloughed Virgin Atlantic staff to handle 999 calls

Dozens of Virgin Atlantic call centre employees are being trained as 999 call handlers to deal with increased demand in the south east.

Call centre

Groundbreaking digital service launch falls foul of coronavirus pandemic

The launch of an enhanced service across two counties has been delayed because of the coronavirus crisis.


Revealed: The areas with the longest waits for emergency ambulances

The local areas where patients are waiting the longest for ambulances have been publicly identified for the first time by an HSJ investigation.


Ambulance trust faces multimillion pound bill for no-deal Brexit

An ambulance trust is expecting a multimillion pound hit to its bottom line if the UK crashes out of the European Union without a deal next month.


Teaching trust flagged as cancer outlier two years in a row

A teaching hospital has redesigned part of its cancer service after being flagged as an outlier in two national clinical audits.

James Illman 3x2

‘About that bus…?’: Not just Kent – The troubled health economies facing a no-deal jam

Welcome to the ‘About that bus…?’ weekly newsletter – giving you the inside track on how the fallout from Brexit is affecting the NHS at national and local level, edited by James Illman Contact me in confidence.

Port of Dover, Kent

Exclusive: Trust will need ‘mutual aid’ in no-deal Brexit scenario

South East Coast Ambulance Service Foundation Trust has warned it will need “mutual aid” from other NHS providers and is highly likely to move to the highest emergency response category, REAP level 4, if there is a no-deal Brexit in October, HSJ has learned.

Deficit money coins graph

Large provider of 999 support enters administration

One of England’s largest providers of 999 support to the NHS has gone into administration, affecting several NHS trusts, HSJ has learned.


Regulator bans trust from taking on new apprentices

An ambulance trust has been temporarily barred from training new apprentices after a critical report from the education regulator.