Are you having difficulty accessing Follow these steps to retrieve your password or get more help

HSJ subscribers were signed out of when we relaunched the site on 10 November.

To access our award winning content, and to make the most of the new site, you will need to log in again. If you are having any problems please try the steps below. If you need more help then please contact customer services or call 020 3033 2626.

Signing in

  • From the homepage, select Sign in
  • In the ‘Email’ field, enter the email address with which you registered for
  • Enter your password.

I have forgotten my password

  • Select Forgotten password?, and enter the email address with which you registered for
  • You will be sent an email with a link to create a new password. It should arrive within a minute or two. If not, then check your junk mail folder.

I don’t know my username or email address

Your username is the email address you used to register for This will be the address to which you are sent news alerts from HSJ. If you don’t receive emails from HSJ or are still unsure which address to use, then email customer services or call 020 3033 2626.

I still can’t sign in

If you have entered your email address and username correctly, but nothing happens, then you may need to clear your browser cache and remove any cookies associated with 

On most browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).

Clear cache screenshot

Clear cache

You will need to delete your history for the last day; please also ensure the ‘clear cache’ and ‘delete cookies’ fields are selected.

Detailed instructions to clear the cache on most browsers, including iOS and Android, are available here:

Need more help?

Email customer services or call 020 3033 2626.