PERFORMANCE: The Care Quality Commission has lifted the three warning notices it placed on Weston Area Health Trust earlier this year.
During a visit in April inspectors found the trust was not meeting standards on respecting and involving people who use services, care and welfare of people who use services and assessing and monitoring the quality of service provision.
Warning notices were issued in respect of the first two standards after inspectors reported seeing call buzzers going unanswered and treatment administered without consideration for patients’ privacy. They also reported concerns not enough attention was being given to the fluid intake of patients or preventing pressure ulcers.
However, after visiting again in June inspectors reported “significant improvement” and the warning notices have been lifted.
In a statement the trust said they had put in place a number of initiatives to drive improvements:
- “Ward Wednesday”, where matrons and senior nurses conduct a ward round together and meet afterwards to discuss observations and improvements.
- A new dedicated Medical Admissions Unit in the Accident & Emergency Division.
- A new service to allow GPs to directly refer suspected stroke patients to the hospital for an urgent CT scan.
- Monitoring systems for care and quality have been reviewed, and Executive Directors at the hospital have “adopted” two wards each, becoming advocates for both patients and staff.
- A Learning from Experience plan, where any complaints to the hospital are used as opportunities for improvement.