PERFORMANCE: Barts Health Trust has scored well on the Friends and Family Test.
A report to the trust’s board said: “While 65% of those responding would be extremely likely to recommend the ward or area they were treated in, achieving the national 15 per cent response rate for the end of quarter one 2013-14 is still off trajectory. This is due in part to the unpredictable responses from eligible patients using the emergency departments across the trust. However, May responses for Inpatients has seen a substantial improvement moving from 436 cards collected in April to 1212 for May. Of the 73 wards currently offering FFT, 69 reported data for this month.”