Beverly Alimo-Metcalfe is professor of leadership at Bradford University school of management and chief executive of Real World Group.
- HSJ Knowledge
Interviews with service users, carers and health professionals have identified the five elements that define effective care. Beverly Alimo-Metcalfe and colleagues report.
- HSJ Partners
We need to be cautious before accepting that there is a simple choice between believing that managers should be assessed either on the quality of staff experience or on patient outcomes and experience.