Clinical mistakes: how to respond

Generic  doctor writing

A new approach to handling NHS complaints has been introduced. Joan Saddler, director of patient and public affairs at the Department of Health, explains what it means for clinicians and managers

You need to be signed in to read more

HSJ

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

  • All of HSJ.co.uk and our HSJ mobile app
  • News and insight on all areas of public funded healthcare
  • Expert commentary, insight and analysis from industry leaders
  • 9 weekly ‘Expert Briefing’ insight emails covering a variety of specialist topics

Sign into your account here