PERFORMANCE: East Sussex Healthcare NHS Trust scored an average of 55 for accident and emergence and 66 for inpatients in the “friends and family” test over the first quarter of 2013-14.
This gave it a combined net promoter score from both A&E and inpatients of 62 for the quarter, which was just below the national average of 64.
It also had a combined A&E and inpatients response rate of 11.8 per cent for the quarter, compared to the national average of 13.3 per cent.
The first dataset from the patient experience test was published by NHS England on 30 July, covering April, May and June.
For A&E wards, the trust scored 50 in April, 55 in May and 60 in June. The response rate was 2.6 per cent in April, 5 per cent in May and 11.2 per cent in June – the government has set a 15 per cent target.
For inpatient wards, it scored 62 in April, 69 in May and 67 in June. The response rate was 29.4 per cent in April, 28.6 per cent in May and 33.7 per cent in June.
The test is based on one question: “how likely are you to recommend our ward/A&E department to your friends and family if they needed similar care or treatment?”
Patients are presented with six responses ranging from “extremely likely” through to “extremely unlikely”, which are linked to scores ranging from 100 through to -100.
Nationally in June 36 wards out of 4,500 across the country scored an overall negative figure, down from 66 in April.
Five of East Sussex Healthcare’s wards scored negatively during the quarter, the highest number in the region. But these were generally based on low patient response rates.
In April, Conquest Hospital’s Benson Ward scored -100, based on one response. During the same month, Eastbourne District General Hospital’s Folkington ward scored -100, based on one response, and its Polegate ward scored -20, based on five responses.
In May, the Seaford 3 ward at Eastbourne District General Hospital scored -50, based on two responses.
In June, ITU/HDU at Conquest Hospital scored -50 based on two responses.
30 July 2013