in association with




On demand recording now available

Patient flow will be one of the big challenges for NHS managers over the coming year. Ensuring that patients move swiftly through a hospital is vital to avoid blockages at A&E – including ambulance handover delays – and to make best use of available bed capacity. Without this, trusts will struggle to meet the target for increasing elective work and reducing the backlogs of patient needing procedures.

Small scale building projects can play a part in this – and, with capital in the NHS limited, many trusts will not be getting larger investments. These smaller projects can provide an extra ward or bay, more cubicles in A&E and additional ICU space.

But a smooth-running facilities management team can also help to improve flow – with porters available to transfer patients at short notice and cleaning designed to turnaround beds as soon as possible.

This HSJ webinar, in association with Sodexo, asked:

  • How severe are patient flow issues in the NHS at the moment and what are their impact?

  • Given the current situation, what can trusts do to help improve flow?

  • What part can estates and facilities providers play in this?

  • What role can other non-clinical initiatives play in tackling the elective backlog? And how well placed are estates and facilities partners to work with trusts to deliver them?

A recording of the session is now available. 

For those who had previously registered for the webinar, click here to view the on demand recording.

For those who have yet to register, scroll to the bottom of the page and complete the form. Details of how to access the on demand recording will then be sent to you via email.



Danielle Jefferies, analyst, The King’s Fund

Danielle Jefferies is an analyst in the policy team at the King’s Fund and works with data from across the health and social care landscape. She has a particular interest in health inequalities.

Before joining the King’s Fund, Danielle worked at a management consulting company specialising in health care. She has worked on several transformational projects in NHS hospitals and ambulance services in England, which included quantitative analysis as well as on-the-ground change management.


Simon Lilley, director of marketing and strategy, Sodexo Healthcare

Mr Lilley was previously commercial director at NHS Vanguard Yeovil District Hospital Foundation Trust. He is recognised in the healthcare sector for the development of commercial partnerships, introduction of technology to drive transformation, and being an early advocate in the NHS for use of population health analytics into the care continuum.


Nick Phillips, associate director for estates and facilities, South West Yorkshire Partnerships Foundation Trust and national council member Health Estates and Facilities Management Association

Nick is the lead for all estates and facilities at SWYPFT in addition he is lead on non clinical safety, fire safety and emergency planning. Nick has worked in the NHS at senior level since 2008 and has led on extensive service change within his area and has led on the development of improved facilities at multiple sites in the SWYPFT portfolio. More recently within the emergency planning portfolio he has acted as silver commander for the trust for the Covid 19 response.

Rochelle Gee, head of property services operations at Buckinghamshire Healthcare Trust



Alison Moore, contributor, HSJ

Alison is an HSJ correspondent covering the South East (where she lives) and ambulance services nationally. She has worked in health journalism, mainly as a freelance, for many years and was previously deputy editor of a magazine for doctors.


Complete the form below to register: