Helen Bevan is a leading advocate of a more structured approach to NHS management, offering insights into what it can adapt from other sectors.

As director of service transformation at the NHS Institute for Innovation and Improvement she is well placed to influence the whole health service; her work on Lean, Productive Ward and now Productive Community Services has been particularly important. She is well versed in the academic improvement techniques but describes herself as “a tempered radical… who can rock the boat and yet stay in it”.