Welcome to the latest issue of Intelligence, the quarterly HSJ supplement dedicated to innovation, information and technology.
In this issue we look at the impact of patient response websites. For the trusts that have yet to take this means of communication seriously, the message is that they do so at their peril. Online comments are increasing in their importance and influence and early fears that such facilities would be abused have proved unfounded.
There are numerous examples of how trusts have made real changes to patient care and sites such as NHS Choices and patientopinion.co.uk are already proving their worth. However, censorship remains a sticking point and is an area that needs to be dealt with before this system can release its full potential.
Meanwhile, how will IT fare in the financial crisis? Spending is obviously
a concern but as Lyn Whitfield asks, with politicians preoccupied will time out of the limelight mean setbacks for the national IT programme?
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To read more, download the supplement.