Magical mystery shoppers: driving service improvements with quality feedback

By Mark Brandreth2011-04-14T00:00:00

A recent programme of mystery shopping at Trafford Provier Services has become one of the ogranisation’s best value for money approaches to driving high quality feedback. Managing director Mark Brandreth explains.

You need to be a subscriber to read more

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

All HSJ news by sector, topic & region
Breaking News announcements
App for mobile and offline reading
Comment and Daily Insights newsletters
Regional roundup newsletters
10 expert briefings every fortnight (Premium only)
Unrestricted access to ‘Ask HSJ’ - AI assistant - AI assistant (Premium only)

to HSJ

Already a subscriber? Sign into your account here