2006-11-20T11:58:20
David Lee's article on listening to complaints was engaging. What would have been really useful is a sense of what has actually changed in the day-to-day operation of services and the impact on patient care, efficiency and staff relations.
With a HSJ subscription you’ll unlock:
HSJ is part of Wilmington Healthcare Limited. Company number 2530185. c/o Wilmington plc, 5th Floor, 10 Whitechapel High Street, London E1 8QS. Registered in England and Wales. Company registration 30158470
Site powered by Webvision Cloud