East of England Ambulance Service NHS Trust


Waiting times focus ‘overshadows misconduct’, finds NHSE review


Ambulance trusts have often prioritised capacity and response times over dealing with cases of misconduct, a review of culture in the sector for NHS England has found.


NHSE acts as performance deteriorates in five systems


Five integrated care systems face escalations in central scrutiny and support following “deterioration” against key urgent and emergency care targets.

Tom Abell

‘Special measures’ lifted from long-struggling trust


East of England Ambulance Service Trust has been removed from the support programme formerly known as special measures.


Exclusive: Dozens of new ambulances delayed after supplier goes bust


The delivery of more than 100 new ambulances to the NHS could be delayed ahead of winter after the company paid to supply them went into administration, HSJ has learned.

Ambulance call

Three patients died after ambulance transfer delays from private hospital


Three patients died after delayed transfers from a private hospital within a nine-month period, coroner’s findings reveal.

Zosia Walecka 3x2

The staff wellbeing strategies that work


Zosia Walecka says that trusts are dedicated to improving staff morale and patient care through their emphasis on culture, evidence-based methods, resource allocation, stress management, and promoting equality and diversity


A&E handover delays up by a fifth, leak reveals


Hours lost to ambulance handover delays shot up by nearly a quarter last month amid growing fears about the pressure on ambulance services going into winter, according to figures seen by HSJ.

Julian Hartley 2 HR

Leaders must do more to transform the culture within ambulance trusts


Sir Julian Hartley writes about the ambulance sector within the NHS facing challenges of staff wellbeing, cultural cohesion, and operational performance and how compassionate leadership, teamwork, and positive workplace culture are essential for addressing these issues and improving patient care

Mimi Launder 2023

The Integrator: ‘We’ve got to be more efficient together’


Insider tales and must-read analysis on how integration is reshaping health and care systems, NHS providers, primary care, and commissioning. This week by correspondent Mimi Launder

Digital awards 2023 logo

HSJ Digital Awards 2023: Improving Urgent and Emergency Care Through Digital


WINNER: NHS England - East of England, East of England Ambulance Trust, and East of England UCR Providers: Access to the Stack - Cleric Digital Portal Enabler for Transferring Patients to Urgent Community Response Teams


ICSs most ‘off target’ on recovery named by NHS England


Seven integrated care systems and one ambulance trust have been placed in ‘intensive support’ because of their performance against urgent and emergency care metrics.

East of England Ambulance Service Trust

‘Covert filming could get you prosecuted’, trust warns staff after undercover exposé


An ambulance trust that was the subject of a documentary involving covert filming by an employee has warned staff they could be subject to ‘disciplinary action and even prosecution’ if they take this type of action.

Tom Abell

Trust CEO apologises to staff subjected to racist behaviour


A chief executive has apologised after a survey of his trust’s staff from minority ethnic backgrounds found many had been subjected to racist behaviour by colleagues.


Strike restrictions could make disruption worse, admits government


Introducing minimum levels of service during ambulance strikes could have a ‘significant negative impact’ if staff instead opted for other forms of industrial action, such as overtime bans, the government’s own impact assessment of the proposals has warned.


More trusts vote to strike


Staff at another four ambulance services have voted to take strike action in the ongoing dispute over pay, the union Unison has announced.


Staff at final ambulance trust vote to join strikes


Staff at the East of England ambulance trust – the only one to escape strike action so far – have voted to join the industrial action.


Paramedics not sent to quarter of urgent calls, admits trust


Some ambulance trusts are not sending paramedics to up to around a quarter of their most serious calls, according to figures obtained by HSJ.

Woman lying in bed with oxygen mask

Exclusive: Ambulance crews urged to conserve oxygen


Ambulance staff are being urged to conserve oxygen supplies because of a national shortage of small cylinders used both on ambulances and in some A&E departments.

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Trust chair to step down next year


The chair of an ambulance trust has announced her plans to step down.

East of England Ambulance Service Trust

Watchdog stops monitoring trust over sexual harassment


An ambulance trust will no longer be monitored by the UK’s equality watchdog over sexual harassment.