The House of Commons public administration select committee has launched a new inquiry into the role that 'customers' or 'users' should have in helping improve public services. Key questions include the possibility of setting minimum standards for services and how consultations manage to capture the views of the right people.

www.parliament.gov/pasc

The House of Commons public administration select committee has launched a new inquiry into the role that 'customers' or 'users' should have in helping improve public services. Key questions include the possibility of setting minimum standards for services and how consultations manage to capture the views of the right people.

www.parliament.gov/pasc