PERFORMANCE: The Countess of Chester Hospital has introduced a new service in its A&E department in a bid to reduce the number of patients attending with non-urgent conditions.

From December 2012 the department introduced a Clinical Streaming Service which consists of two senior nurses assessing patients before they book in at reception.

When patients arrive they are now required to take a numbered ticket from a machine and when their number is called out they will be seen by a nurse in a separate designated assessment area.