NHS trusts should do more to learn from patients' complaints and to handle the issues raised quickly, efficiently and locally, says a report from the Healthcare Commission today. It looked at the recurring themes in 16,000 complaints it was asked to independently review last year.

Download the report here

NHS trusts should do more to learn from patients' complaints and to handle the issues raised quickly, efficiently and locally, says a report from the Healthcare Commission today. It looked at the recurring themes in 16,000 complaints it was asked to independently review last year.

Download the report here