Nicola Mortali
Nicola Mortali leads the business development function for Serco health in the UK, working with NHS customers to deliver support services that improve patient outcomes, safety and experience.
Contact info
- Email:
- nicola.mortali@serco.com
HSJ PartnersBuilding resilient services through people, assets and infrastructure
Nicola Mortali on the need of a shared vision, close communication, clear delineation of roles with shared risk to deal with the challenges ahead
HSJ PartnersA system working together towards personalisation
Developing new models and solutions such as care navigation and co-ordination, remote monitoring and multi-channel contact centres will go a long way in improving healthcare outcomes and experience. By Nicola Mortali
HSJ InteractiveBuilding resilience through a whole system approach
Nicola Mortali explores the concept of resilient organisations and how they work to reduce instability and variability across their wider health ecosystems