All Out of hours articles – Page 17
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HSJ Knowledge
World class commissioning: NHS sets out to lead the world
The world class commissioning programme aims to extend and improve lives while giving patients real power. NHS commissioning director general Mark Britnell sets out the government's ambitious vision
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HSJ Knowledge
PAs allow senior nurses to focus on patient care
Heart of England foundation trust recently piloted the role of senior nurse personal assistant. Since the introduction of four PAs a year ago, there have been demonstrable benefits. Karen Bowley explains
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Is Darzi wrong about GP access?
Everyone has a personal anecdote about their experience of the NHS, from the wonderful nurse to the obstructive receptionist or insensitive consultant delivering bad news. The problem is such stories are just one-off experiences - so how satisfied are patients overall across the millions of patient contacts in the NHS ...
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HSJ Knowledge
Staff engagement: getting it right
After 18 months running the out-of-hours GP service in Cornwall, services company Serco has learned some valuable lessons about training and staff engagement
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Clinical networks - delivering world-class commissioning
Clinical networks have proven to be a valuable tool in delivering effective service provision and commissioning. Peter Melton explains
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Four-hour waiting target fuels admissions
How have targets changed the way we organise emergency workloads and what has the impact been of the four-hour waiting target in accident and emergency? Paul Robinson explains
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Productive Ward programme extends its reach
The drive to develop tools to help acute staff improve their ward processes and help nursing staff spend more time on patient care has moved forward with the creation of 10 'learning partner' trusts and two 'whole hospital' sites to road test the draft modules.
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HSJ Knowledge
Clinical service redesign
Winner Salford Royal Foundation Trust and Salford PCTA new model of care for neuroscience disorders was developed in order to meet the 18 week targets.The existing service model was overwhelmed, with 11 week waiting times for first outpatient appointment, 13 weeks for a routine MRI and a further ten weeks ...
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Primary Care Innovation
Winner Bradford and Airedale teaching PCTSelf injury ServiceDespite the fact that a recent study has shown that as many as 11 per cent of 16 year old girls self-injure, the lack of compassion that they and others like them frequently experience in A&E, along with an overall dissatisfaction with the ...
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HSJ Knowledge
Tongue twisters
English language training opportunities that assist access to and performance in healthcare jobs are under threat, says Paul Gander