Group Subscription Made Simple: Your FAQs Answered

Q: When does my activation email expire?
A: 7 days.

Q: What do I do if my activation expires?
A: Contact and ask them to re-send your activation email.

Q: What do I do if I forget my password?
A: Contact and they will send you a password re-set link.

Q: What do I do if I want to add, amend, or delete users
A: The engagement team will need the bookers approval for any request like this. To ensure the quickest response, ask your booker for approval, if approved, they will then need to contact to action this.

Q: Can I access usage reports?
A: These can only be accessed by the booker on request.

Q: How do I increase the number of users on my subscription?
A: Please make direct contact with the account manager dealing with your subscription.

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