• Dorset HealthCare University Foundation Trust: Redesign of the criminal justice liaison and diversion service in combination with street triage
  • Essex County Council quality innovation team: Access to health video books

Our judges selected two winners in this category: one for mental health, and one for learning disabilities. The winner for the former was Dorset HealthCare University Foundation Trust.

A unique local agencies’ collaboration piloted a pioneering approach to mental health street triage, providing an effective, coordinated crisis response, directly supporting the police who were too often the first point of call for people in mental distress, crisis and emergency.

The collaboration aimed to maximise patient experience and deliver maximum financial efficiency. This meant integrating the workforce, adapting the existing service and mobilising resources.

The 2016 inspection of Dorset Police Custody by HM Inspectorate of Prisons, HM Inspectorate of Constabulary and Care Quality Commission reported a large reduction in the number of people brought into custody under section 136 of the Mental Health Act and significant progress in improving outcomes for this vulnerable group. It also found that mental health provision had improved considerably and was excellent.

The second winner in this category is Essex County Council’s quality innovation team.

On noting that a large number of local people with learning disabilities and/or autism were not attending health appointments because they were afraid to do so, the team developed a video “book” of short films.

The rechargeable video brochures are A5 in size, and play videos on what to expect from various health appointments.

Since their introduction, Hertfordshire Partnership University Foundation Trust has reported improved appointment attendance.

To read this entry in full visit HSJ Solutions.

Click here for more details on the HSJ Patient Safety Awards 2018.


  • Devon Partnership Trust: Personality Disorders – CHANGE Programme
  • Dorset HealthCare University Foundation Trust: Improving access of people with learning disabilities to IAPT
  • Mersey Care Foundation Trust and Merseyside Police: Triage Car Action Plan joint agency positive outcomes for complex individuals
  • North Staffordshire Combined Healthcare Trust: High volume user service – working to reduce accident and emergency attendance
  • North Staffordshire Combined Healthcare Trust: Medication reduction in a learning disability inpatient service
  • The Mid Yorkshire Hospitals Trust, emergency department: Winterbourne View Protocol
  • The Royal Marsden Foundation Trust and Sutton Homes of Care Vanguard: Supportive Care Home Team – improving end of life care for people with a learning disability in care homes