Why doesn’t patient-centred care happen in the NHS?

Patient and health worker smiling at each other

Source: The most striking pledges were the most basic, such as remembering to smile at patients each day

A large gap remains between the rhetoric and the reality of patient-centred care in the NHS. Why does this happen, what does it feel like when it goes wrong, and, most importantly, what can be done about it, ask Naomi Chambers and Jeremy Taylor in their new book

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