All Picker Institute articles – Page 2
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NewsTory pledge on NHS targets might not hit the spot
As the Conservatives promise voters a shift from targets to a service shaped by outcome measures and what patients say about their healthcare experience, Alison Moore looks at why many managers are sceptical about the idea
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NewsPatient satisfaction guaranteed: the future of payment by results?
The health secretary’s promise of a greater focus on patient experience has the approval of NHS leaders - as long as it is done properly, reports Rebecca Evans
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