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NewsNHSE orders ‘stocktake’ of patient communications
Trusts will be assessed on how they communicate with their patients as part of a “national stocktake” designed to ensure the NHS delivers “five-star customer service”, NHS England has announced.
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NewsLeague tables ‘obscuring’ trust performance
Government’s trust league tables are “actively obscuring” patients’ understanding of their local services and should be scrapped, a think tank has recommended.
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News‘Failure to deliver reforms has cost NHS billions’, claims ex-DHSC adviser
NHS England’s failure to deliver recommended reforms to pathology services has cost the service billions of pounds in lost savings over the last decade, a senior peer who previously reviewed the sector has claimed.
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Expert BriefingImPatient: Whose knowledge counts?
Patient (Lived Experience) Leadership is about those affected by life-changing illness, injury or disability who want to influence change through being equal partners in decision making. In this monthly expert briefing, patient leadership champion David Gilbert picks out the most significant developments in a field of increasing relevance to the NHS.
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CommentNot sharing information effectively is a bigger problem than privacy
Better data sharing, national digital infrastructure, and clear accountability are essential if WorkWell is to transform work and health support
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NewsPerformance dips after trusts earn bonus cash
Most trusts that earned capital funding for improved A&E waiting times in March saw their performance deteriorate in the months after, HSJ can reveal.
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Expert BriefingThe Download: A change in focus
The weekly newsletter that unpacks system leaders’ priorities for digital technology and the impact they are having on delivering health services. This week, written by Ben Clover. Contact HSJ in confidence here.
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Expert BriefingRecovery Watch: This year’s validation trick
Elective recovery and returning the NHS to meeting the 18-week standard by 2029 is the government’s main performance priority. The Recovery Watch newsletter tracks prospects and progress against this goal. This week, by bureau chief James Illman.
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Expert BriefingThe Integrator: Looking inward – just in time for Burnham
Insider tales and must-read analysis on how integration is reshaping health and care systems, NHS providers, primary care, and commissioning. This week, by deputy editor Dave West
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NewsRevealed: Promised ‘neighbourhood health centres’ already met requirements
Nearly all the first wave of “neighbourhood health centres” – currently being developed for launch by next year – were already doing the job required of the model, government documents reveal.
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NewsEx-NHSE strategy director joins major PR firm
Former NHS England executive board member Chris Hopson has been appointed to a senior advisory role at a major communications consultancy.
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CommentThe meter is always running: AI’s true cost
The NHS has embraced AI as a cornerstone of future productivity, but agentic systems are fundamentally different from traditional software. Their costs scale with use, their environmental footprint grows with every task, and their success will depend as much on oversight as adoption
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LeaderWhat a Burnham premiership will mean for the NHS
HSJ has spent the past few weeks talking to those in and around the “Burnham camp” in an effort to answer this question. Some consistent and significant themes have emerged.
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CommentReducing hospital demand is not the right test for neighbourhood care
The idea that neighbourhood care can reduce demand on hospitals is not the given many claim it to be. But is it even the right question to ask?
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NewsJudge advanced AI systems like doctors, says government review
Oversight of advanced AI systems capable of making autonomous decisions should “mirror” the assessment of healthcare professionals, a government commission has proposed.
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CommentWhy decommissioning fails
Attempts to decommission failing or out-of-date services are rarely defeated by weak evidence. More often, they do succeed because the costs of decommissioning are immediate and visible, while the benefits are delayed, diffuse and difficult to prove
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Expert BriefingOn Call: Power to the people
Essential insights into the latest workforce challenges facing NHS staff. Analysis on the key questions around recruitment and retention, staff wellbeing, and equality, diversity and inclusion. By senior HSJ workforce correspondent Nick Kituno.
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NewsPublic inquiry into maternity being considered by DHSC
Current inquiries into care failures lack teeth, and such a gap could be filled by a public inquiry, the government’s new national maternity adviser has revealed.
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CommentThe Mann Review will not help NHS leaders tackle racism
Lord Mann’s review into antisemitism and racism in the NHS aims to strengthen accountability and tackle discrimination, but questions remain over whether its recommendations address the deeper cultural issues that continue to affect staff experiences and patient care
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NewsNHS CEO might not report to health secretary
The new NHS chief executive may soon report to a senior civil servant rather than the health secretary, HSJ understands.