All Policy articles – Page 198
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CommentClinical mistakes: how to respond
A new approach to handling NHS complaints has been introduced. Joan Saddler, director of patient and public affairs at the Department of Health, explains what it means for clinicians and managers
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HSJ KnowledgeNHS complaints: how to give dissatisfied patients a happy ending
Big changes in the way service quality is overseen mean NHS trusts now carry a greater onus to resolve complaints themselves, says Ingrid Torjesen
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CommentAndrea Sutcliffe: advice on delivering effective NHS care
As the Healthcare Commission cleared the decks in preparation for the launch of the Care Quality Commission on 1 April, some of its final reports made chastening reading for all of us involved in the delivery of healthcare that should be safe, effective and a good experience for patients.
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CommentDavid Peat on PCT provider arms
The proposed division of primary care trusts’ provider and commissioner arms reminds me of the old legal concept of “one roof with separate rooms”.
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News
Economic downturn forces many PCTs to rewrite funding forecasts
Primary care trusts are having to redraft their five year strategic plans because of out of date assumptions about funding in 2011-12.
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News
Commissioner's office monitors NHS information disclosure
The Information Commissioner’s Office has begun monitoring NHS organisations for compliance with the model publication scheme, which came into effect on 1 January under the Freedom of Information Act. Public authorities must ensure people can easily identify the types of information that will be routinely disclosed.
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CommentStephen Eames on patients driving change
Delivering radical reform in public services was the government’s battle cry in last month’s white paper Working Together - Public Services on Your Side. Given the parlous state of the country’s finances, the message will be exactly the same from any future government.
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News
Care Quality Commission rules lack teeth on patient experience
Proposed registration rules for NHS providers are “far too weak” to make sure they take account of patient experience, the Picker Institute has warned.
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News
Fears grow over capital for NHS schemes
There are growing concerns about the availability of capital funding for NHS schemes.
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News
Health observatories dampen plans for commissioning umbrella body
Commissioning Support for London was established last week as part of region-wide efforts to improve commissioning.
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News
PCT boards risk governance failure over provider organisations
Primary care trust boards risk failures in governance because arrangements for appointing the boards of their arm’s-length provider organisations are unclear.
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Comment
Richard Lewis and Matthew Bell on healthcare market stimulation
Commissioners will have to sharpen their understanding of healthcare markets and see carefully managed competition as a tool that works for the benefit of patients
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NewsCan integrated care usher in a new age of risk taking?
A speedy selection process has led to 16 projects being picked for integrated care pilots. Can they improve quality and test bold ideas or have we seen it all before, asks Helen Crump
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News
Strategic health authority advice to PCTs when planning for 2011-12
HSJ contacted the following primary care trusts to ask them what advice their strategic health authorities had given them regarding planning for 2011-12.
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News
East of England trust offered up for merger
NHS organisations are being invited to bid to merge with a trust in the East of England.
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News
Department of Health 'fails to support' association of LINks networks
A national organisation formed by members of local involvement networks has accused the Department of Health of failing to support the groups, which were established just a year ago.
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News
NHS Confederation outlines principles for fair car parking fees
A cancer charity has slammed the NHS Confederation’s position on hospital car parking fees as “morally wrong”.
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News
MPs launch inquiry into cancer treatment inequality
MPs are to launch an inquiry into “postcode lotteries” in cancer treatment.
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News
New staff vetting regulations delayed
The government is to delay the introduction of new safeguarding regulations for 11 million staff working with vulnerable adults and children.
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News
DH rewrites top-ups guidance
The Department of Health has rewritten its guidance on co-payments following fears of increased bureaucracy for primary care trusts and hospitals.