PERFORMANCE: South Western Ambulance Service Foundation Trust is predicting a reduced performance rating from Monitor after a surge in 999 calls over winter and a large increase in the length handover delays.
In the three weeks through to 5 January, the trust had 25 per cent more 999 calls than in the same period the previous year. Handover delays totalled 2,000 hours for the same period, compared to 1,000 the year before.
Trust board papers said: “During quarter three the trust failed to meet two of the three targets against the Monitor performance framework. Deputy chief executive Jennie Kingston would expect Monitor to award a rating of two rather than four for performance.”