Analysis: The trusts where patient experience declined the most last year

Chesterfield Royal Hospital Foundation Trust was the most deteriorated trust, according to the analysis. The survey was conducted by Picker Europe in conjunction with the Care Quality Commission, with results published earlier this month.

The trust scored worse in than the previous year in 13 question results, while improving in two, giving a net result of a deterioration in 11 areas of patient experience.

Notable areas of deterioration included patient confidence in the doctors and nurses treating them, patient involvement in decisions about treatment, and notice given for patient discharge.

The result was calculated by taking the number of questions in which the trust has improved its scores, and subtracting the number of deteriorated scores to give the net change. The national average score for overall patient experience was 8.1.

A spokesperson for Chesterfield Royal said: “It is disappointing that there are some slight statistical reductions to our scores, including in the areas of communications, care and treatment, and cleanliness.

“We are already responding to the challenge to improve them through a number of actions in our quality strategy, which has been updated this year with the help of patients and staff.

“The patient feedback we receive through the national friends and family test shows that we have made good progress since last summer, with more than 97 per cent of patients now recommending the hospital.”