• The Horder Centre independent provider to the NHS is rated outstanding
  • Over 96 per cent of its outpatient and inpatient activity is funded by the NHS
  • CQC praised the provider’s leadership as well as its involvement in a NHS England national vanguard orthopaedic service redesign project

An independent provider has been rated outstanding by the Care Quality Commission.

The Horder Centre in Crowborough, East Sussex, has been rated outstanding overall and for how effective, caring and responsive it is. It has been rated good for safety and leadership.

A spokeswoman for the The Horder, run by Horder Healthcare, told HSJ that 98 per cent of its outpatient activity and 94 per cent of its inpatients are funded by the NHS. The Horder specialises in orthopaedic and musculoskeletal conditions and treats around 17,000 outpatients and 5,500 inpatients every year, conducting a high volume of NHS hip and knee operations.

The CQC inspection in January 2017 found the leadership took “full responsibility and ownership” of care quality and treatment in the hospital and were quick to resolve any problems that were identified. Inspectors said that staff culture was “positive” with some staff having worked at the hospital for a “very long time”.

Vanessa Ward, CQC hospital inspection manager, South East, said: “Staff went the extra mile and the care patients received exceeded their expectations.”

The centre was recognised for the work it was doing to use its venous thromboembolism (VTE) exemplar status to improve practice in the local area. It has hosted VTE study days among other measures. The centre was also praised for its part on the specialist orthopaedic alliance (SOA) to help redesign orthopaedic services as part of NHS England’s national vanguard project.

The regulator also praised the provider for enabling direct access to the electronic records of community services, including GPs, which ensured hospital staff could work with the most up-to-date patient information.

The provider came in for few criticisms, although the CQC said that it ”should ensure patient temperatures are measured during their operation in line with national guidance”.

Horder Healthcare also runs the The McIndoe Centre in East Grinstead, which specialises in plastic and reconstructive surgery, and outreach clinics in Tunbridge Wells, Seaford and Eastbourne.

It is now the tenth independent health provider to be rated outstanding by the CQC, also including the Benenden Hospital Trust in Kent, which gained the top CQC rating earlier this week.