Trusts fall short of new outpatient target but are praised for progress

Patient and health worker smiling at each other

Source: The most striking pledges were the most basic, such as remembering to smile at patients each day

Trusts remain short of NHS England’s target for 5 per cent of outpatient follow-ups to be on patient-initiated follow-up pathways, although significant progress towards the benchmark has been made, according to an internal review.

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