PERFORMANCE: Queen Victoria Hospital NHS Foundation Trust was picked out by the Care Quality Commission as performing above average in the inpatient survey for explaining how to complain about care.

The results of the 2012 national inpatient survey were published by the CQC earlier this month.

Medway was among 12 trusts identified by the CQC as performing “significantly better than average” for question 70 – did you see, or were you given, any information explaining how to complain to the hospital about the care you received?

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Source

CQC survey analysis (attached, right)

Source date

14 April 2013

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