All Service redesign articles – Page 197
-
HSJ Knowledge
How to aspire to zero waits
Waiting times for outpatient clinics are a useful measure of the performance of pathways between primary and acute care. The challenge is to design services that reliably achieve zero waits. There are two causes of waits: queues to manage demand, and a lack of resources.
-
News
Blair interview: 'A pound wasted is one not spent on NHS values'
System reform and good management are the only ways to deliver the NHS's values in the modern world, the prime minister tells Nick Edwards in an exclusive interview