PERFORMANCE: Southern Health has been served 22 compliance actions and six improvement actions by the Care Quality Commission, following several unannounced visits.

The trust’s performance report for November 2011 said: “Several unannounced visits from the Care Quality Commission have taken place in mental health and learning disability services… following these inspections the trust has been served 22 compliance actions and six improvement actions.

“As a result of this the governance risk rating for the trust was amber-red for quarter two [of] 2011-12.”

The trust plans to be able to provide evidence of improvement to Monitor by January 2012. Board members had been told of failings in the standards of care spotted by CQC inspectors at the of the trust’s previous board meeting.

Since that meeting an unannounced CQC inspection took place at the trust’s 18-bed Crowlin House unit in Totton. The report said the facility was undergoing a “transitional period”.

The report said: “Concerns about care planning, medication, staff handovers and staffing levels at night had already been raised internally the day prior to the visit and a meeting was scheduled with senior managers from the service which took place at the unit whilst CQC were on site.

“CQC themselves raised similar concerns to those already identified. The draft CQC report has been received and Crowlin was found to be non compliant in all outcomes inspection [sic] with 16 compliance actions issued (many relate to the same issue and are duplicates).”

However, the report also showed that the trust was meeting either its target or the Monitor governance standard in all performance areas except in achieving recurrent cost savings.